SaltLights.co.uk Refund Policy
Last Updated: September 1, 2023
Thank you for shopping at SaltLights.co.uk. We appreciate your trust in our products and services. This Refund Policy explains the terms and conditions for requesting a refund for your purchase from our website.
1. 14-Day Refund Period
We offer a 14-day refund policy, starting from the date of delivery, to ensure your satisfaction with your purchase. If for any reason you are not completely satisfied with the product you have received, please contact us at [email protected] within this period to initiate the refund process.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
a. The product must be in its original condition, unused, and in its original packaging.
b. You must provide proof of purchase, such as your order number or receipt.
c. The request for a refund must be made within the 14-day refund period.
3. Refund Process
To request a refund, please follow these steps:
a. Send an email to [email protected] with your order number, reason for the refund, and any supporting documentation or images if applicable.
b. Our customer support team will review your request and may ask for additional information if necessary.
c. Once your request is approved, we will provide you with instructions for returning the product.
d. You will be responsible for the return shipping costs, and we recommend using a trackable and insured shipping method.
e. After we receive the returned product and verify its condition, we will process your refund within 7 business days.
4. Refund Method
Refunds will be issued using the original payment method used for the purchase. Please note that it may take a few days for the refunded amount to appear in your account, depending on your payment provider.
5. Non-Refundable Items
Certain items are non-refundable. These include:
a. Customized or personalized products.
b. Products that have been damaged due to misuse, neglect, or improper handling.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please feel free to contact us at [email protected]. Our customer support team is here to assist you and ensure your satisfaction with our products and services.
7. Policy Updates
We reserve the right to update or modify this Refund Policy at any time without prior notice. Please check this page periodically for any changes.
By making a purchase on SaltLights.co.uk, you agree to abide by the terms and conditions outlined in this Refund Policy.
Thank you for choosing SaltLights.co.uk. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.