Privacy Policy
Last updated: 10 August 2026. This notice explains how Salt Lights uses personal information when you browse SaltLights.co.uk, contact us or place an order.
Who is responsible for your information
Salt Lights is the data controller and operates as a UK sole-trader business. Contact: Salt Lights, 10 Kennet Square, Mitcham, CR4 3RR, United Kingdom; [email protected].
Information we collect
- Identity and contact details, including name, billing and delivery addresses, email address and telephone number.
- Order, payment-status, refund, correspondence and customer-account records. Payment providers process full payment credentials; we receive transaction references and status rather than your full card number.
- Technical and security data such as IP address, device/browser information, login records and fraud-prevention signals.
- Cookie and preference information, and marketing choices where you have made them.
Why we use it and our lawful bases
- Contract: to take payment, fulfil and deliver orders, provide accounts, handle returns and respond to pre-contract questions.
- Legal obligation: for tax, accounting, consumer-law, fraud-prevention and regulatory records.
- Legitimate interests: to secure and improve the store, prevent misuse, manage stock and understand service performance, balanced against your rights.
- Consent: for non-essential cookies and direct marketing where consent is required. You may withdraw consent at any time.
Who receives information
We share only what is necessary with service providers involved in operating the store, including our website host, WooCommerce, email provider, couriers and professional advisers. Depending on the method you choose, payment data is processed by providers such as WooPayments/Stripe, PayPal, Clearpay, Trustly or Klarna under their own privacy information. We may also disclose information where required by law or to establish or defend legal claims.
International processing
Some technology and payment providers may process information outside the UK. Where required, they use an approved safeguard such as UK adequacy regulations or contractual protections. Ask us if you would like information about the safeguard relevant to your data.
How long we keep information
Order, payment and tax records are normally kept for up to six years after the relevant transaction or accounting period. Customer-account information is kept while the account remains active and then only as needed for legal or dispute records. Routine enquiries are normally removed within 24 months unless they relate to an order or ongoing issue. Consent records are retained for as long as needed to demonstrate and honour your choice.
Cookies and similar technologies
Essential storage keeps the basket, checkout, security and consent preference working. Optional analytics or marketing storage is not enabled until you choose “Accept optional cookies”. You can change your choice at any time using “Cookie settings” in the footer. See our Cookie Policy for more detail.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability of your personal information, and may withdraw consent. Email us to exercise a right. We may need to verify your identity.
You can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint, although we would appreciate the opportunity to address your concern first.
Security and changes
We use access controls, encrypted connections and reputable payment services to protect information. No online service can guarantee absolute security. We will update this notice when our practices materially change and show the revision date above.
Contact
Salt Lights, 10 Kennet Square, Mitcham, CR4 3RR, United Kingdom. Email [email protected].